PRIVACY POLICY (Updated 25th May 2018)

This privacy policy explains how SKIPBAG handles your personal information and data. We value your trust, so we’ve strived to present this policy in a clear and; plain language. The policy is structured so you can quickly find answers to the questions that interest you the most.

This privacy policy applies to all the products, services and websites offered by SKIPBAG and their affiliates, except where otherwise noted. Products, services and websites are collectively referred to as the “services” in this policy.

What Data We Hold & Why
We collect and use the following information to provide, improve, and protect our Services:

Account information
We collect, and associate with your account, information that you provide to us when you perform actions such as signing up for an account, (like your name, email address, phone number, payment info, and physical address).

Usage information
We collect information related to how you use this website and our services, including actions you take on this website (like newsletter signup, file downloads, or clicks through to external websites). We use this information to improve our Services, develop new services and features.

Device information
We also collect information from and about the devices you use to access our services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information.

Cookies and other technologies.
We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.

Marketing
We may give users the option to sign up to marketing emails and direct mailers, via the website, social media and through competitions that we run. If you register for this marketing, we will, from time to time, send you information about products, news, events, offers & competitions. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing emails from us, simply click the ‘unsubscribe’ link in any email. You can opt out of any other marketing by emailing us at info@skipbag.co.uk

Why we hold your data
We collect and use the personal data described above in order to provide you with services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs, specifically, we use your data to:

•Provide, update, maintain and protect our services and business.
•Communicate with you by responding to your requests, comments, and questions. If you contact us with questions or concerns, we may use your personal information to respond.
•Send you emails and other communications. We may contact you about important changes to our services.
•Understand how you use our services and improve them.
•Investigate and prevent security issues and abuse of services.
•Protect any person from death or serious bodily injury.
•Comply with applicable law, legal process, or regulation.
•Perform a task carried out in the public interest.
•We will also collect and use your data with your consent to send you marketing materials about our services.

Others working for and with us
SKIPBAG operates as a broker and uses certain trusted third parties (for example, licenced waste transport operators or courier services or customer support and IT services) to help us provide, improve, protect, and promote our services. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we’ll remain responsible for their handling of your information per our instructions.

Law & order and the public interest
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of this website or our stakeholders; (d) protect SKIPBAG rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

Policy Changes
If we are involved in a reorganisation, merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Your Right to Control and Access Your Information
You have a right to be informed of Personal Data processed by SKIPBAG, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from SKIPBAG in a structured, common and machine-readable format of Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.

Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact us at info@skipbag.co.uk

Where Personal Data is processed for the above purposes on the basis of [Client Name’s] legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact our Data Protection Officer at info@skipbag.co.uk

In addition, you have the right to contact your local data protection supervisory authority

REFUND POLICY

Thank you for choosing skip bag for your recent purchase. If you are not entirely satisfied with your purchase, we are here to help.

I purchased a skip bag from a stockist:

If you are not 100% satisfied with your purchase, you can return the product to the stockist and get a full refund or exchange the product for another one, be it similar or not. However any product returned must be in an unused flat packed condition along with the outer packaging that you received it in.

Upon inspection, any skip bags that are found to have been opened from their flat packed state, or taken from the outer packaging are non refundable.

The reason for this is the product is no longer suitable for on sale display.

You can return a product for up to 7 days from the date you purchased it so long as it accompanies the original receipt of purchase.

I purchased a skip bag online:

Our refund policy for skip bags ordered online carries a handling charge that will be deducted from the original purchase price to cover return of goods and refunded bank charges. A refund will be honoured once we have received and inspected the goods and they are found to be in the same state you received them in, that being in a flat packed condition in its original outer packaging.

Upon inspection, any skip bags that are found to have been opened from their flat packed state, or taken from the outer packaging are non refundable.

The reason for this is the product is no longer in a suitable state for delivery by one of our couriers.

Skip bag collections:

If you are not 100% satisfied with our service with regards to carrying out collections of skip bags, we do offer a refund policy that depending upon the reason for a refund request, may incur payment and/or failed logistics fees being deducted before your refund is acted upon.

We are not responsible for the content you place in a skip bag, instructions for the capacities can be found online, or you can contact us for advice prior to purchase.

Fees may apply for failed collections resulting in and not limited to: congestion and/or toll charges, obstructions and/or inaccessible skip bags upon arrival, refusal for pickup due to incorrect loading and/or material contents as well as damaged skip bags.

How will I receive my refund:

We will immediately notify you on the status of your refund after inspecting the item/operators notes for a failed collection. If your return is approved, we will initiate a refund to the credit/debit card that was used to purchase the product/service.

The credit will be received within a certain amount of days, depending on your card issuer’s policies.

Shipping of returns:

You will be responsible for paying for your returned goods, shipping costs are non-refundable. It is your responsibility to ensure goods are sent in a state that we can receive them undamaged.

 

Payment Methods Skipbag Accept

poweredByWorldPayJCB maestro mastercard  VISA visa_electron

 

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Need to get in touch?

Skip Bag (UK) Network Nerve Centre

14-16 Jubilee Parkway
Jubilee Business Park
Derby
DE21 4BJ

NOTE: WE DO NOT SELL SKIPBAGS FROM THIS OFFICE. Locate a stockist by calling us.

T: 0333 9000 123

e:info@skipbag.co.uk

Opening Hours:

Mon – Frid 9.00am till 17.00pm

Weekends & Bank Holidays: Closed (Although we do reply to email)

Christmas Break 2018: Closed between 21st December 2018 back in 3rd January 2019. Yippee-ki-yay!

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